Aura Scents – 15 Day Return Policy

At Aura Scents, we want you to shop with confidence. If you are not satisfied with your purchase, we offer a 15-day return window from the date of delivery.

Eligibility for Returns

To qualify for a return or exchange:

  • The request must be made within 15 days of receiving the order.
  • The product must be unused, unopened, and in its original packaging.
  • The item must be in the same condition as delivered, without damage or tampering.
  • Proof of purchase (order number or receipt) is required.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns if:

  • The perfume has been used, sprayed, or tested.
  • The packaging is missing or damaged by the customer.
  • The product was purchased during a clearance or promotional sale (if applicable).
  • The return request is made after the 15-day period.

Damaged or Incorrect Orders

If you receive:

  • A damaged item
  • A leaking bottle
  • The wrong product

Please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement at no additional cost.

Return Process

  1. Contact our support team via WhatsApp or Email with your order number.
  2. Our team will review and approve the return request.
  3. You will be guided on how to send the item back.
  4. Once we receive and inspect the product, we will process your refund or exchange.

Refund Policy

  • Refunds are processed after the returned item passes inspection.
  • It may take 5–7 working days to complete the refund after approval.
  • For Cash on Delivery orders, refunds will be issued via bank transfer or mobile wallet.

Return Shipping

  • Customers are responsible for return shipping costs unless the item was damaged or incorrect.
  • We recommend using a trackable courier service to avoid delays or loss.

Exchanges

We offer exchanges for eligible products if you wish to try another fragrance instead.

Need Assistance?

For return requests or help, contact us:

Email: support@aurascents.pk
WhatsApp: +92 333 3193252
Response Time: Within 24 Hours